Tom works as a security guard at a mall. One morning on his way to work he had realized that he forgot his medication at home and so he was forced to drive back. Once he had arrived at his front door, he reached out of his jacket to get the key to his house, which was bundled up in a key-chain full of keys he uses at work. It was only then he realized, that he had taken with him the wrong set of keys. Tom had no choice but to call us, so he could get into the house to get his medication, and the right set of keys.